BEYOND INNOVATION

Innovation

Lapauw invests heavily in R&D. The aim is not just to innovate, but to go beyond innovation by creating benefits for the customer. When developing new machines, we care about improving efficiency, ergonomics and ecology.

The R&D team is located in the factory in Kortrijk, where they stay in close contact with sales and manufacturing. This allows them to keep a finger on the pulse of laundry business and maintain a “hands-on” approach to Research and Development.

Quality Management

Having obtained the ISO 9001:2008 certificate in 2013, Lapauw is one of the very few laundry machinery manufacturers that can put the ISO seal on its official documents. A seal that is worldwide recognized as a symbol of “business excellence”.

With ISO 9001:2008, we go beyond just the quality of the machines and take quality management into the whole process: from the moment we pick up the phone to the after sales and shipments of spare parts, assuring that our customers are served with the highest level of professionalism.

Reliabilty and servicability

As the Total Cost of Ownership of laundry machines becomes more important, Lapauw goes to great efforts to keep the maintenance and operational costs of the machines to a minimum.

Through our network of distributors and Lapauw offices on every continent, we stay very close to our end users in hotels, hospitals and laundries, assuring them close support and short reaction times.

The simple, robust construction of the machines and the “Open Spare Parts” philosophy assure high reliability rates and minimum maintenance costs.